Half an hour on the phone with Toshiba revealed that they will send you a recovery CD (at the tune of $39.00) if you complain loudly enough. Still usury, and I'm insane to pay it but I did. The more salient question is who is going to reimburse me for my hour and a half of (combined on website and phone) dicking around to get to that outcome? Rhetorical question. Me.